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SHIPPING

ALL ORDERS ARE SHIPPED USING DHL EXPRESS.

OUR COURIER USUALLY DELIVERS FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO US. PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.

PLEASE CONTACT US AT INFO@DJOKIC.CO SHOULD YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER.

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RETURNS

IF YOU ARE NOT HAPPY WITH THE GOODS YOU HAVE RECEIVED, PLEASE CONTACT US WITHIN 14 DAY DAYS FROM ORDER TO REQUEST A REFUND. PLEASE EMAIL INFO@DJOKIC.CO AND INCLUDE

ORDER NUMBER
NAME THE ORDER WAS MADE WITH
EMAIL ADDRESS THE ORDER WAS MADE WITH
YOUR REQUEST

ARTICLES MUST BE UNWORN, UNUSED AND IN A SELLABLE CONDITION, WITH ALL ORIGINAL TAGS ATTACHED. WE DO NOT OFFER RETURNS, REFUNDS OR EXCHANGES FOR ITEMS BOUGHT AT A REDUCED OR SALE PRICE. THE BOX IS PART OF THE PRODUCT, THEREFORE ANY DAMAGE MAY RESULT IN THE RETURN BEING REFUSED.

WE ARE NOT ABLE TO REFUND OR EXCHANGE ITEMS THAT APPEAR TO HAVE BEEN WORN, WASHED, OR ARE NOT IN ORIGINAL CONDITION. THIS DOES NOT AFFECT AND IS IN ADDITION TO YOUR STATUTORY RIGHTS AS A CONSUMER.

THE CUSTOMER IS RESPONSIBLE FOR SHIPPING RETURNS, ALL SHIPPING COSTS FOR THE RETURN WILL BE AT THE CUSTOMER’S EXPENSE.

ONCE WE RECEIVE THE ITEM, YOU WILL BE REFUNDED WITHIN 5 - 7 BUSINESS DAYS TO THE ORIGINAL PAYMENT METHOD. PLEASE NOTE THAT REFUNDS MAY TAKE LONGER TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER. WE WILL NOTIFY YOU ON THE STATUS OF YOUR REFUND AFTER INSPECTING THE ITEM. WHEN WE PROCESS THE REFUND, WE WILL RETURN THE PRICE STATED ON OUR WEBSITE AT THE TIME OF THE PURCHASE, WE WILL NOT INCLUDE THE COST OF THE ORIGINAL POSTAGE AND PACKAGING. PLEASE NOTE THAT RETURN PROCESSING MAY TAKE ADDITIONAL TIME DURING PEAK SEASONAL TIMES.

YOU MAY USE ANY POSTAL SERVICE AT YOUR OWN RISK, DJOKIC CANNOT TAKE RESPONSIBILITY FOR ITEMS DAMAGED OR LOST IN THE RETURN TRANSIT. PLEASE MAKE SURE ALL RETURN PACKAGES ARE SENT WITH A TRACKABLE, INSURED SERVICE AND ITEMS ARE WELL PACKAGED.

ORDERS RETURNED TO US WITHOUT A RETURN AUTHORISATION MAY FACE DELAYS IN PROCESSING. DJOKIC RESERVES THE RIGHT TO REJECT ANY RETURNED ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS. IF YOUR RETURN IS REJECTED, YOU WILL BE NOTIFIED VIA EMAIL.

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EXCHANGES

IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE CONTACT OUR CLIENT SERVICE TEAM WITHIN 14 DAY DAYS FROM ORDER. PLEASE EMAIL INFO@DJOKIC.CO AND INCLUDE

ORDER NUMBER
NAME THE ORDER WAS MADE WITH
EMAIL ADDRESS THE ORDER WAS MADE WITH
YOUR REQUEST

ALL RETURNED GOODS MUST BE IN ALIGNMENT WITH OUR USUAL RETURNS POLICY INCLUDING SHIPPING. A REFUND WILL BE PROCESSED WITHOUT THE SHIPPING AND PACKAGING COSTS. A NEW ORDER MUST THEN BE PLACED FOR THE NEW ITEM REQUIRED.

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FAULTY ITEMS

IF ANY ITEMS ARE DAMAGED, DEFECTIVE OR INCORRECT, YOU MUST CONTACT US WITHIN 7 DAYS FROM ORDER. WE DISPLAY PHOTOS OF OUR PRODUCTS ON OUR WEBSITE FOR GUIDANCE ONLY - MINOR DIFFERENCES BETWEEN THE PHOTOGRAPH AND THE RECEIVED PRODUCT DO NOT COUNT AS DEFECTS.

IF YOU HAVE RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM PLEASE EMAIL INFO@DJOKIC.CO AND INCLUDE

ORDER NUMBER
NAME THE ORDER WAS MADE WITH
EMAIL ADDRESS THE ORDER WAS MADE WITH
A PHOTOGRAPH ILLUSTRATING THE DAMAGE

IF YOU HAVE ANY OTHER QUESTIONS ABOUT OUR POLICIES, PLEASE DON’T HESITATE TO CONTACT US AT INFO@DJOKIC.CO